Policies

Payment Methods

• Visa, Mastercard, Discover or American Express
• Wire Transfer
• Business Check

Sales Tax

Sales tax will be applied if the items you are purchasing are shipped from a warehouse in your state. If you want to claim a tax exemption, please provide a valid resale certificate or other valid exemption documentation. Please contact customer service if you believe you were taxed on a non-taxable item.

Freight Shipping

Shipping quotes are estimates and if the actual cost exceeds the estimate we will notify you before shipping your order. Please allow 2 to 3 days for handling to prepare your unit for shipping. Shipping time within the 48 continental states is generally another 3 to 5 business days. Meaning you should receive your unit within 5 to 8 days of your purchase. When required custom crating charges are extra. All international fees, taxes, and tariffs are the responsibility of the buyer. For more international shipping information, please click on the international button from the homepage.

Freight Residential Shipping

BizMart will make every attempt to deliver to a residential address if possible; however, at our discretion, rather than shipping to the residential address we may ship to the closest terminal if we believe that shipping to the residential address may create additional fees or delivery complications. We will make sure you are notified of the terminal location before the shipment is in transit and we will refund any portion of the shipping related to the residential delivery.  

Freight Shipping Insurance & Freight Damage

We highly recommend you purchase shipping insurance to protect your investment. The insurance covers the repair of your item and in the case of a total loss the cost of your purchase plus shipping. Please contact customer service as soon as you determine your item has been damaged so they can assist you with the freight damage claim process.

Used Item Warranty

All items are sold as-is with no warranty unless otherwise noted. Please read the item description and notes carefully and contact customer service if you have any questions.

New Item Warranty

All new items carrier the original manufacturer warranty. The coil warranty period is 3 years and for most new parts and accessories it is 1 year.  

Description Guarantee

BizMart guarantees product descriptions to be true and accurate. You must notify us within 7-days of delivery to be eligible for this guarantee.

Installation & Repairs

All items must be installed by a professional technician. If you feel there are problems with an item that is the responsibility of the seller, those must be submitted to us on a valid invoice from a certified technician. Without proof that your item was installed by a technician, there will be no payments towards repairs under any circumstances. 

Returns

All items are eligible for a 14-day no questions asked, money-back guarantee (unless it is a custom made to order item or a special circumstances liquidation item). You will be responsible for the original shipping costs as well as the cost of return shipping. Your item must be returned in the condition it was sent and the refund will be made once we receive the item back in one of our warehouses. You are responsible for freight damage due to improper palatalizing during the return shipping. A restocking fee of up to 25% may be assessed on a case-by-case basis. Please contact customer service for assistance with the return process.

Problem Resolution

BizMart takes its responsibility as fiduciary for both buyers and sellers very seriously. We strive to operate the most professional marketplace possible, but we recognize there will be times when disputes need to be resolved. BizMart pledges to resolve those disputes in the most equitable, timely, and commercially reasonable way for all parties. Our overarching goal is to create win-win situations.

Condition Descriptions & Note

The condition description will indicate the condition of an item and the notes will provide additional information about the product. Before purchasing an item, please be sure to read and understand its condition description and note and contact customer service if you require any clarification. BizMart sells used equipment and you are responsible for educating yourself about what you are purchasing. It is equally BizMart's responsibility to provide you with all the information you need to make a well-informed buying decision.

Used, Tested Good: the item has been previously used but should be expected to function as originally designed. Be aware these tests are not being done in a production environment. So for example, if we have a sausage grinder it probably was not tested running sausage through it. 

Used, Not Tested: the item has been previously used and has not been tested. The item may or may not function as originally designed but it is uncertain because it has not been tested. There are many reasons why a test of an item may not be feasible such as the warehouse does not have 3-phase power, natural gas, etc.

Used, Excellent Condition: the item has no testable components and has been previously used. The item has less cosmetic wear than what would be expected for the age of the item. So an item might be 10 years old and in excellent condition but it still has wear and tear.

Used, Good Condition: the item has no testable components and has been previously used. The items have average wear and tear that would be expected for its age but still fully functions as designed.

Never Used, Tested Good: the item is brand new in the original packaging. Sorry, we didn't build the site for new items but added them later and had to adapt them to this category.  

Never Used, Not Tested:  the item is brand new in the original packaging, but we have no way to know if it is working. For example, it was bought through an auction and not from the original manufacturer.  

Parts or NonWorking: The item does not work as designed or is intended to be sold for parts.